FAQs

Who will clean my home?

Your home will usually be cleaned by one or two, fully trained, professional cleaning staff. For security and your peace of mind our maids are fully covered by insurance. You also have no concerns about tax or national insurance. While in your home/business, our cleaners are not permitted to eat, smoke or use any of your appliances. Our professional cleaning service training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

What will The Maid Brigade do in my home?

In our initial meeting at your home we will go through every thing that you require. This will allow us to understand your domestic or commercial cleaning needs and expectations. In addition to any special requirements that you may have requested our cleaning service includes removing cobwebs and dusting skirting boards, pictures, lampshades, knick-knacks, window sills, furniture, and light fittings and vacuuming throughout. We wipe cupboard fronts clean, wash floors, and thoroughly clean kitchens and bathrooms.

At what time will the cleaners be in my home?

We will arrange a day and time to fit in with your schedule. We work to suit your needs and are available seven days a week.

Do I need to provide any cleaning equipment or supplies?

It is entirely your decision. We can use your products and equipment or we can provide our own if that's more convenient, however this will incur a small charge.

How will our relationship work?

We would really like to earn your continued loyalty based on our ability to meet your needs. We look to you to provide a candid review of our cleaning service and your feedback is more than welcome. We are always available and will be in touch as much or as little as you require.

If you hold the keys to my house where will they be kept?

Your keys are only accessible by two people and are kept locked in a safe when not being used.We ensure that every set of keys are in the safe at the end of the day.

Do I have to do anything before my house is cleaned?

We ask you to spend a few minutes tidying where necessary and if you have chance. This will enable us to devote all our time to cleaning and will give you best value for your cleaning fee.

How do I pay for the service?

Payment can be made at the time of each clean either by standing order or cash/cheque will be collected after your clean by arrangement.

What happens if my scheduled cleaning service falls on a statutory holiday?

We do not work bank holidays. You will be notified prior to the Bank Holiday as a reminder to avoid disappointment.

What if something gets broken when my home is cleaned?

We treat your home with the utmost care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will have the item replaced if it cannot be repaired.

Will I always have the same Cleaner?

Generally yes. Should any changes to your designated cleaner be made, you will be notified in advance.

Do you offer Partial Cleans?

Yes we do.

Are there any other specialist types of cleaning you offer?

Yes. We can clean houses that are being readied for Estate Agents/Sales and Lettings viewings or even if you have recently moved into a new home.

Is your work insured against damages?

Yes. We have Public Liability Insurance.

Are you CRB/DBS checked?

Yes. DBS (Disclosure and Barring Service) is the new name for CRB checked.

When is payment due after my clean?

Payment is due on the day of your clean or if being collected by the end of the week by arrangement.

Do you retain property keys?

Yes. We hold many sets of keys to our clients properties. These are all kept in a secure safe.

What is your cancellation policy?

Our terms for cancellation are to be notified 48 hours prior to your scheduled appointment. Should these terms fail to be met, you will incur a 50% cancellation fee.
*Individual circumstances will be taken into consideration.

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Quality Cleaning Services

If you are a current client with us and recommend to your friends who book four consecutive cleans, you will receive a 2hr clean for free as a special thank you!!

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Too much cleaning to tackle?

The Maid Brigade offer a comprehensive cleaning service that is second to none. To find out more give us a call.

01564 824289
07855 435073
07980 264459

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